For BPOs & outsourcers

The talent behind your delivery teams.

We give outsourcers a dedicated, English-speaking delivery team in Ethiopia, recruited, employed, trained, and run by us, working under your brand, your processes, and your KPIs. You add capacity and widen margin without building anything, and your clients stay yours.

Book your 23‑minute call → See how we engage
MMCY delivery team working in Addis Ababa
Not a competitor

We sit behind your team, never in front of your clients.

The most important thing to know first: we don't bid for your contracts and we never approach your clients. We're the delivery engine you run under your own name.

  • Your clients stay yours. We don't sell into your accounts, and your customers never see us. The relationship, the contract, and the brand stay entirely with you.
  • You keep the margin. The Ethiopia cost base is built to widen your margin on the same contract, more capacity, better economics, your P&L.
  • We run under your name. The team works to your processes, your KPIs, and your brand. To your client, it's simply your team delivering.
MMCY delivery team at the Addis Ababa office
A team you don't have to build

A dedicated delivery team, recruited and run for you.

You get a running operation, not a hiring project. We carry the employer and facility side in Ethiopia; you point the team at the work.

Human-vetted, AI-accelerated

A proprietary AI-assisted screening engine reads and ranks far more candidates against your exact roles; a human recruiter makes every final call. Sharper shortlists, better fit, in days instead of weeks.

Employed & trained by us

We carry hiring, payroll, facilities, and compliance in Ethiopia, and we don't just drop people in. The team arrives onboarded and keeps growing through continuous upskilling while embedded with you.

Capacity in weeks

Set up a sharp English-speaking team fast, without the recruiting lag or a new legal entity. Ready whenever a client win or a sudden surge calls for more headcount.

Two ways to engage

Run it with us, or own it outright.

Start with a managed team and scale on the same contract. When you're ready to operate a center of your own, we'll build it and hand you the keys.

Our core model

Managed delivery team

A dedicated team we recruit, employ, train, and run for you in Ethiopia, working under your brand, processes, and KPIs. The fastest way to add capacity and widen margin on the work you already win.

EmbeddedYou directWe employ
Own the operation

Build-Operate-Transfer

Want a center of your own? We build it, staff it, and run it to our ISO standards, then transfer full ownership to you when you're ready to operate it yourself. You get a proven operation, not a startup risk.

We buildWe operateYou own

Most BPOs start with a managed team and add Build-Operate-Transfer later. We'll scope whichever fits on the first call.

Why Ethiopia

One of the last untapped talent pools.

A young, university-educated, English-speaking workforce built to run across Europe, the Gulf, and all US hours, with stronger rates and retention than the saturated delivery markets. We've operated for 18 years, to the same standards as everything we do.

800+experts placed
18 yrsoperating in Ethiopia
ISO 9001 & 27001quality & security
A young, university-educated MMCY professional
Proof

We scaled an outsourcer's team 3 to 33.

A customer-engagement and support company, an outsourcer like you, came to us to add capacity without the cost and lag of local hiring. We became the team behind their campaigns.

CX & SDRMulti-campaignBehind their brand

Within 10 days we had the first trained agents live, then scaled steadily over 8 months, CSRs, SDRs, team leads, and standby cover, all running the client's campaigns under their direction. They added capacity and continuity without building a thing.

Read the full story →
3 → 33personnel
10 daysto first team
8 monthssustained growth
Let's talk

Add capacity and margin, without building it.