Talent that delivered.
Real engagements where an MMCY-augmented team became part of the client's operations, scaled fast, stayed under their direction, and moved the numbers that mattered.
Scaling a customer-engagement company from 3 to 33
A Mexico-based customer engagement and support company, running inbound and outbound campaigns across healthcare, mortgage, university enrollment, and consumer products, needed to scale fast without the cost and lag of local hiring.
The challenge
High local hiring costs and scarce experienced CX and SDR talent made it hard to scale, and to flex, across multiple campaigns at once.
What MMCY did
Augmented the team with trained CSRs, SDRs, team leads, and standby agents, then scaled capacity steadily as demand grew, keeping campaigns under the client's direction throughout.
Results
- Reduced hiring burden and a flexible, scalable staffing base across every campaign.
- Workforce continuity and standby cover through eight months of accelerated growth.
Launching a US conversational AI platform across Europe
A well-established US conversational AI company wanted to expand into Europe, but needed Solutions Architects who could gather enterprise requirements, configure workflows, integrate third-party systems, and ship fully-tested AI solutions.
The challenge
Hiring locally in Europe was slow, expensive, and unpredictable, and seasonal client demand made capacity planning nearly impossible.
What MMCY did
Recruited and trained a dedicated team of Solutions Architects, strong on coding, API integration, client-facing communication, and LLM techniques (prompt engineering, RAG, fine-tuning), plus a flexible developer bench for peak periods.
Results
- Expanded into the UK, Germany, and the Netherlands, winning dozens of paying enterprise customers.
- Deployed sophisticated custom AI solutions at scale, with seasonal scaling and no over-hiring.
Running a smart energy platform for 3+ years and counting
A European leader in smart energy management, helping retailers and building managers analyze thousands of metrics in real time, needed to modernize its platform and hold onto engineering talent in a high-churn market.
The challenge
A diverse client base demanded custom features and device integrations, the platform needed refactoring for scale, and local talent churn was hurting product quality and SLAs.
What MMCY did
Embedded two senior full-stack developers (Java / Angular) and a system administrator, working alongside the client's distributed EU teams to drive a move to microservices, support hybrid SaaS + private-cloud infrastructure, and integrate new smart devices.
Results
- Three-plus years of uninterrupted support, with strong team stability and knowledge retention.
- Transitioned to microservices and held >99.9% availability against strict enterprise SLAs.
Taming complex flagship events for CDW
CDW, a leading provider of technology products and services, ran flagship events on the Cvent platform with multiple participation levels, intricate registration, and a wide range of breakout sessions, more complexity than its internal team could support alone.
The challenge
Managing registration, segmentation, and participant options for highly complex events on Cvent demanded technical finesse beyond CDW's in-house capacity.
What MMCY did
Embedded Cvent specialists to own event registration build and execution, worked proactively with CDW on every stage of planning, and added engagement features like live Q&A and polling.
Results
- Satisfaction rose so far that attendees asked whether CDW sold Cvent as its own product.
- Setup turnaround dropped, and live Q&A and polling lifted audience engagement.
Smoothing seasonal swings for Maritz
Maritz, an experience-design company known for transforming businesses through events, lives with the cyclical nature of the industry: intense peak seasons followed by slower stretches. They needed capacity that flexed with demand, without over-hiring.
The challenge
Seasonal peaks and troughs made resource planning hard, Maritz needed a partner that could scale up and down without disrupting service quality.
What MMCY did
Provided a dedicated team of Cvent-trained web producers who integrated into Maritz's workflows and adapted to shifting workloads, the right resources in place at the right times.
Results
- Faster turnaround and on-time delivery, even through the busiest peaks.
- Consistent, high-quality service year-round, strengthening client trust and repeat business.